# Agents: personas for connected apps

Updated: 2026-11-06

A coding agent you connect (Claude Code, Cursor …) can work as a **named team member**, for example **Homer** for Cursor on your laptop, instead of showing up as "you via Cursor".

## What an agent is

- An **agent** has a name, a picture and a short description. You own it.
- Everything the app does through its connection shows the agent: new issues (as reporter), comments, worklogs, files, the history, and live updates. Its picture is a **rounded square with a small sparkle badge**, and its name has an **AI** pill. People stay round.
- An agent **never has more rights than you**: it works with your project roles and the scopes of its connection. Where you are a viewer, so is your agent.
- Agents do not sign in, get no emails and are no project members.

## Set up an agent

- **When you connect an app:** the consent screen asks *Name this agent (optional)*. Choose *No agent* (the app acts as you), one of your agents, or *New agent…* with a name.
- **Later:** *My Profile › Agents › Add Agent*, or on *Connected Apps* (admins) the row menu of your own connection: *Set Up Agent*.
- **The dialog:** name (unique among people and agents), description, which of your app connections act as this agent (several may share one, for example your two Cursor installations), a picture once it is saved, and *Remove Agent*. *Edit Agent* opens it again.
- **Remove:** the connections act as you again; the agent keeps its name in the history. Adding an agent with the same name brings it back.
- If you disconnect an agent's last app, the agent becomes inactive. Reconnecting the same app keeps its agent.

## Work with agents

- **Assign and mention:** agents appear in the assignee and reporter fields and in the people filters, after the people (grouped *People* · *Agents*). Mention them with `@Homer`.
- **Emails for you:** when someone assigns your agent, mentions it, or comments on an issue it watches, **you** get the email ("assigned WEB-42 to your agent Homer"), following your own email choices. You get none for what the agent or you did yourself.
- **Filters:** the *Assignee* chip on Issues and the Board starts with *All people* and *All agents*; *My agents* shows the issues of your agents.
- **My Work:** the tile *My agents* counts the open issues assigned to your agents and opens them.
- **Time Report:** *Agents: On their own* shows an agent's worklogs under its name; *With their owner* adds them to yours.
- **Users** (admins): *Show: Agents* lists all agents with their owner, description and apps.
- **Customers and viewers** see the person behind the agent (see [AI agents and your customers](https://it4s.at/en/help/guide/ai-agents-and-customers/)).

## For agents (MCP)

`whoami` tells the agent who it acts as. In an agent's session, `"me"` means the agent and `"my_owner"` means you, for example `assignee: "my_owner"` to hand an issue back to you.

## Not yet

- Editing your agent's comments or worklogs from your browser: the agent edits its own through its connection; you are a different person in the browser.
- Starting an agent run when an issue is assigned to it.