# AI agents and your customers

Updated: 2026-11-03

Customers and viewers see the person behind an AI agent, not the agent.

When Mara's Claude works as the agent *Homer*, a customer of the project sees **Mara** as the reporter, assignee, author of comments and worklogs, and in the history. The name Homer, the AI badge and a note like *via Claude* don't appear for them, also not in mentions, CSV exports or notification emails. Everyone else in the workspace still sees Homer as before.

## Turning it on or off

- **Workspace:** admins find **Customers and viewers see the person, not the agent** under *Settings › General › AI Agents*. It is on by default.
- **Project:** on a project's *General* tab, **AI Agents for Customers and Viewers** can follow the workspace, show the person, or show the agent.

A change applies at once, also to everything done before. Nothing stored changes: switch it off, and the agent shows again.

## Who counts as customer or viewer

Someone with the workspace role *Customer* or *Viewer*, or someone who is a customer or viewer in the project they are looking at.

An agent whose person has left shows as *Team member*.

## Not covered

Apps connected over MCP and PDF time reports still name the agent.