# Trial, limit warnings and inactive workspaces

Updated: 2026-11-02

IT4S tells workspace admins before something happens to their plan or workspace. Nothing is deleted because of a trial or a limit.

## When the Team trial ends

- Admins get an email 7 days and 2 days before the end. From a week before, every page shows admins how many days are left. Plan & Billing shows the date for the whole trial.
- On the last day, the workspace moves to the Free plan and admins get an email.
- If it is over the Free limits then, it becomes **read-only**: you can read and export everything, but not change anything. It goes back to normal by itself once it is within the limits or on Team again. Upgrade under *Plan & Billing* (see [Upgrade to Team and billing](https://it4s.at/en/help/guide/upgrade-to-team/)).
- Silvertip can extend a trial. You then get the warnings again for the new date.

## When you near a limit

Admins get an email at 75 % and at 90 % of a limit: users, view-only people, projects, storage, and API and MCP calls.

- You get each email once. It comes again only if use drops below that level and rises again, or in a new period of calls.
- With no limit, there is no email.
- The email comes in the language of the workspace.
- Archiving or deleting an inactive project makes room in the project limit (see [Archive or delete a project](https://it4s.at/en/help/guide/archive-or-delete-a-project/)).

## When nobody uses a Free workspace

A Free workspace that nobody has used for 12 months is deleted.

- **Use** means signing in, working in it while signed in, or an API or MCP call. A Silvertip support visit doesn't count.
- The owner gets an email 30 days and 7 days before. Click **Keep Workspace** in the email, or sign in, and the 12 months start again.
- If nobody does, the workspace is locked and all admins get an email. It is removed for good after 30 days. Until then, write to support@it4s.at to get it back.
- Team workspaces are never deleted this way.