# IT4S

> IT4S ("IT Force") is an issue and project tracker for software and IT teams by Silvertip IT-Solutions GmbH, Innsbruck, Austria. Issues, one board for all projects, releases, time tracking and docs, with a built-in MCP server so AI agents like Claude, Cursor or any other MCP client work in it with the user's permissions, fully traceable. Hosted in Google Cloud, Frankfurt (EU). For businesses of any size, including self-employed people and freelancers; no accounts for private use.

## Facts

- Plans: Free (€0; up to 3 users, 3 projects, 1 GB storage, files up to 10 MB, 2,000 API/MCP calls per workspace and day, 10 free viewers, backups kept 7 days) and Team (€60 per user and year or €6 per user and month, excl. VAT; unlimited users and projects, 10 GB storage per user, files up to 250 MB, 20,000 calls per user and month, backups kept 30 days). 14-day Team trial. View-only people are free.
- Billing: Stripe, card or SEPA direct debit. Seat changes are settled pro rata once a month (added users charged, removed users credited).
- Access: create a workspace yourself at https://app.it4s.at/signup (no credit card; it starts with the 14-day Team trial, then moves to Free unless upgraded). Sign in: https://app.it4s.at. Help with moving from Jira or a guided start: info@silvertip-it.at
- MCP endpoint: https://mcp.it4s.at/mcp (Streamable HTTP, OAuth 2.1 with dynamic client registration, or a personal access token `it4s_pat_…`). Claude Code: `claude mcp add --transport http it4s https://mcp.it4s.at/mcp`
- MCP tools (63): search_issues, get_issue, create_issue, create_issues, update_issue, bulk_update_issues, transition_issue, link_issues, unlink_issues, check_item, watch_issue, delete_issue, restore_issue, my_work, my_dashboard, get_board, move_issue, list_releases, create_release, update_release, set_release_issues, release_candidates, suggest_release_scope, whoami, list_projects, get_project, create_project, update_project, list_users, set_project_member, remove_project_member, list_components, list_project_groups, list_tags, get_settings_status, list_webhooks, create_webhook, update_webhook, delete_webhook, list_webhook_deliveries, test_webhook, list_docs, get_doc, search_docs, create_doc, update_doc, delete_doc, restore_doc, add_comment, list_comments, update_comment, delete_comment, create_upload_link, upload_attachment, get_attachment, add_design, remove_design, link_code, unlink_code, log_work, get_time_report, get_estimate_report, activity_feed
- MCP prompts: plan_epic, triage_bugs, implement_issue, log_my_day, standup, release_notes
- Changes made through MCP show as "<person> via <app>" in the history; deletes go to the trash.
- Jira import: issues, comments, worklogs, files, components, fix versions and field history; keys kept. Confluence import into docs.
- Data: Google Cloud Frankfurt, logs included; nightly backups per workspace; full export any time; workspace isolation with Postgres row-level security; DPA under Art. 28 GDPR.

## Pages

- [Home (English)](https://it4s.at/en/), [German](https://it4s.at/)
- [Features](https://it4s.at/en/features/)
- [AI & MCP: what the MCP server does, connecting agents, all 63 tools](https://it4s.at/en/ai-mcp/)
- [Jira alternative: IT4S compared with Jira, and where Jira fits better](https://it4s.at/en/jira-alternative/)
- [REST API reference: authentication, errors, all endpoints](https://it4s.at/en/help/api/); OpenAPI spec of the demo: https://demo.it4s.at/api/v1/openapi.json
- [Pricing](https://it4s.at/en/pricing/)
- [Help: user guide, FAQ](https://it4s.at/en/help/)
- [Release notes](https://it4s.at/en/help/release-notes/): [2.12.1](https://it4s.at/en/help/release-notes/2-12-1/), [2.12](https://it4s.at/en/help/release-notes/2-12/), [2.11.1 – 2.11.4](https://it4s.at/en/help/release-notes/2-11-1/), [2.11 & 2.10](https://it4s.at/en/help/release-notes/2-11/), [2.9 & 2.8](https://it4s.at/en/help/release-notes/2-9/), [2.6 & 2.6.1](https://it4s.at/en/help/release-notes/2-6/), [2.5 & 2.4](https://it4s.at/en/help/release-notes/2-5/)
- [About and contact](https://it4s.at/en/about/)

## User guide

Every page is also available as Markdown: add `.md` instead of the trailing slash.

- [Getting started](https://it4s.at/en/help/guide/getting-started/): Sign in, join or create a workspace, the first setup, finding your way around, language, profile and emails in IT4S.
- [Time zone of a workspace](https://it4s.at/en/help/guide/time-zone/): What follows a workspace's time zone in IT4S – today, dates, worklogs, reports, call limits, backups – and what stays when you change it.
- [Trial, limit warnings and inactive workspaces](https://it4s.at/en/help/guide/trial-and-limits/): What happens when the Team trial ends, when a workspace nears a plan limit and when nobody uses a Free workspace. Nothing is deleted because of a trial or a limit.
- [Issues](https://it4s.at/en/help/guide/issues/): Issue types and statuses, the project scope, My Work, the issue list with its toolbar, quick search and views, the issue page with overview, comments, categories and drafts.
- [Board, releases and documentation](https://it4s.at/en/help/guide/board-releases-docs/): Components, the board with swimlanes and views, releases with AI release notes and scope planning, and documentation pages for the team and customers.
- [Project briefing](https://it4s.at/en/help/guide/project-briefing/): The AI project briefing in IT4S – what a project is about, where it stands, what to do next and what was decided – for a period you choose.
- [Time tracking](https://it4s.at/en/help/guide/time-tracking/): Estimates in hours or story points, logging work, the Time Report with PDF and estimate comparison, and the Estimate Report as the basis for an offer.
- [Working with AI agents and other apps](https://it4s.at/en/help/guide/claude-and-apps/): Connect Claude.ai, Claude Desktop, Claude Code or Cursor to IT4S over MCP, choose what the app may do, disconnect it, and use API tokens for scripts.
- [Agents: personas for connected apps](https://it4s.at/en/help/guide/agents/): Let a connected coding agent like Claude Code or Cursor work as a named team member with an AI badge – setup, rights, assigning, emails and reports.
- [AI agents and your customers](https://it4s.at/en/help/guide/ai-agents-and-customers/): Customers and viewers see the person behind an AI agent, not the agent – how it works and how to switch it per workspace or project.
- [Administration](https://it4s.at/en/help/guide/administration/): Users and invitations, joining by company domain, projects, tags and permissions, settings, workspace address and deletion, GitHub, imports, webhooks and backups.
- [Roles and customers](https://it4s.at/en/help/guide/roles-and-customers/): Workspace and project roles in IT4S – admins, members, free viewers and customers – what each may do, and what customers never see.
- [Plan & Billing](https://it4s.at/en/help/guide/plan-and-billing/): The Plan & Billing page for workspace admins – usage, subscription, invoices and billing details – the Free and Team limits, what counts, and what happens at a limit.
- [Upgrade to Team and billing](https://it4s.at/en/help/guide/upgrade-to-team/): How workspace admins upgrade to Team with Stripe, what the subscription shows, how user changes are billed, and what happens on cancellation or a failed payment.
- [Archive or delete a project](https://it4s.at/en/help/guide/archive-or-delete-a-project/): How project admins archive a project to keep it read-only, or delete it after 30 days, and what that means for the project limit.
- [Silvertip support access](https://it4s.at/en/help/guide/support-access/): Silvertip support only sees your workspace when an admin allows it – how requests, approval, read-only and emergency access work.
- [Moving from Jira](https://it4s.at/en/help/guide/jira-import/): How to move a Jira project to IT4S step by step: connect Jira, analyze, map statuses and people, import, refresh until you switch – what comes along and what stays in Jira.

## Deutsch

- [Startseite](https://it4s.at/), [Funktionen](https://it4s.at/funktionen/), [KI & MCP](https://it4s.at/ki-mcp/), [Jira-Alternative](https://it4s.at/jira-alternative/), [API-Referenz](https://it4s.at/hilfe/api/), [Preise](https://it4s.at/preise/), [Hilfe](https://it4s.at/hilfe/), [Release Notes](https://it4s.at/hilfe/release-notes/), [Über uns](https://it4s.at/ueber-uns/)
- Benutzerhandbuch: [Erste Schritte](https://it4s.at/hilfe/handbuch/erste-schritte/), [Zeitzone des Workspaces](https://it4s.at/hilfe/handbuch/zeitzone/), [Testphase, Limit-Hinweise und inaktive Workspaces](https://it4s.at/hilfe/handbuch/testphase-und-limits/), [Issues](https://it4s.at/hilfe/handbuch/issues/), [Board, Releases und Dokumentation](https://it4s.at/hilfe/handbuch/board-releases-doku/), [Projekt-Briefing](https://it4s.at/hilfe/handbuch/projekt-briefing/), [Zeiterfassung](https://it4s.at/hilfe/handbuch/zeiterfassung/), [Mit KI-Agenten und anderen Apps arbeiten](https://it4s.at/hilfe/handbuch/claude-und-apps/), [Agenten: Personas für verbundene Apps](https://it4s.at/hilfe/handbuch/agenten/), [KI-Agenten und Ihre Kunden](https://it4s.at/hilfe/handbuch/ki-agenten-und-kunden/), [Administration](https://it4s.at/hilfe/handbuch/administration/), [Rollen und Kunden](https://it4s.at/hilfe/handbuch/rollen-und-kunden/), [Plan & Abrechnung](https://it4s.at/hilfe/handbuch/plan-und-abrechnung/), [Upgrade auf Team und Abrechnung](https://it4s.at/hilfe/handbuch/upgrade-auf-team/), [Projekt archivieren oder löschen](https://it4s.at/hilfe/handbuch/projekt-archivieren-loeschen/), [Supportzugang für Silvertip](https://it4s.at/hilfe/handbuch/supportzugang/), [Umzug aus Jira](https://it4s.at/hilfe/handbuch/jira-import/)

## More

- [Full text for language models](https://it4s.at/llms-full.txt)
- [Legal notice](https://it4s.at/en/legal-notice/), [Privacy](https://it4s.at/en/privacy/), [Terms](https://it4s.at/en/terms/), [DPA](https://it4s.at/en/dpa/), [Sub-processors](https://it4s.at/en/subprocessors/), [Cookies](https://it4s.at/en/cookies/)