Terms of service for IT4S
This is a convenience translation. The German version is legally binding. Deutsche Fassung
1. Scope#
These terms govern the use of IT4S (it4s.at, app.it4s.at, mcp.it4s.at, <workspace>.it4s.at) provided by Silvertip IT-Solutions GmbH, Grabenweg 68, 6020 Innsbruck, Austria, FN 599795b. IT4S is offered only to businesses within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) or comparable provisions, and to public bodies; by signing up the customer confirms it does not act as a consumer. Customer terms do not apply. Custom services (setup, migration, development, dedicated instances) are additionally governed by the general Silvertip terms; individual agreements prevail.
2. Definitions#
Customer: the business a workspace is created for. Workspace: the customer's separate area with its own address. Owner: the person who creates or is given the workspace and acts for the customer. Users: people the customer invites. Content: all data stored in the workspace by users or connected apps. Connected apps: third-party applications accessing a workspace via MCP, API or OAuth.
3. Contract and accounts#
The contract is concluded when the owner creates a workspace and accepts these terms and the Data Processing Agreement (DPA); the owner confirms they are authorised to bind the customer. Sign-up may require an invitation code. Users keep credentials secret, use secure passwords, report misuse at once, and do not share accounts. We may lock or change a workspace address that infringes trademark, name or company rights; the workspace gets a new address with redirect. Addresses are also not allowed if they (a) are unlawful, offensive or obscene, (b) suggest that the workspace belongs to a public authority, another company, or to Silvertip or IT4S, (c) are likely to deceive users or others, in particular for phishing, or (d) match names we reserve for technical purposes or for running IT4S. We keep lists of reserved and protected addresses and may refuse them. We may lock or change such an address at any time and permanently exclude it from use; in cases (a) to (c) this may happen without prior notice and without a redirect from the old address. We inform the owner and state the reason. Workspace content is kept; sections 7 and 14 remain unaffected.
4. Services#
IT4S is provided as software as a service as described on it4s.at/en/pricing for the chosen plan. We continuously develop IT4S and may change features without materially impairing contractual use. No specific availability is owed on Free and Team; we announce maintenance where possible; SLAs can be agreed for dedicated instances. Daily backups are kept 7 days (Free) or 30 days (Team); the customer can download a full export at any time and is responsible for its own additional backups. Hosting in Google Cloud data centres in the EU (Frankfurt). Support: Free via docs and email without guaranteed response; Team via email to support@it4s.at with a response within 2 business days (Austrian business days, Monday to Friday excluding public holidays); the response time is not a resolution time.
5. Plans and limits#
Free: no charge, up to 3 active users, 1 GB storage and the limits on the pricing page; we may change or discontinue Free with 30 days' notice. Team: €6 per active user per month billed monthly, or €60 per active user per year billed yearly, plus VAT; view-only people are free where stated. 14-day Team trial; without payment details the workspace falls back to Free and becomes read-only if over the Free limits. Nothing is deleted. At a limit, new users, projects and uploads are blocked and API/MCP calls are throttled until reset; warnings at 75 % and 90 %.
6. Prices and payment#
Prices in EUR plus VAT; reverse charge for EU businesses with a valid VAT ID. Active users are billed in advance for the period. Users added during the period are charged pro rata for the rest of it, users removed or deactivated are credited pro rata; these changes are settled together once a month, and a remaining credit is set off against the next invoice, not paid out. Payment via Stripe by SEPA direct debit or card. Invoices are due within 14 days; late payment interest 9.2 percentage points above the base rate and a €40 collection fee. After a reminder and 14 days' grace we may make the workspace read-only or suspend it; content is kept. Price changes are announced at least 60 days before the next billing period, and the customer may cancel at that date.
7. Customer obligations and acceptable use#
The customer is responsible for its content and for its users and connected apps. Prohibited: illegal content, infringing third-party rights, malware, attacks on IT4S or others, circumventing limits or access controls, automated access beyond the documented API/MCP or deliberately avoiding their limits, reselling without consent, systematic extraction to build a competing product. No special categories of personal data (Art. 9 GDPR) or payment card data unless agreed. On reasonable suspicion we may temporarily block content, users, tokens or the workspace and inform the customer; notices of illegal content are handled under the Digital Services Act.
8. Content and rights#
The customer keeps all rights to its content and grants us the non-exclusive rights needed to provide the service (store, process, back up, display, transmit to connected apps at its request). We do not use content for other purposes, in particular not to train AI models and not for advertising. We may use anonymised, aggregated usage data to operate and improve the service. IT4S, its software, documentation and trademarks remain ours or our licensors'; the customer receives a non-exclusive, non-transferable right to use IT4S for the term. We may name the customer as a reference unless it objects in writing.
9. MCP, API, connected apps and AI#
Users decide which apps to connect and with which permissions; a connected app acts on behalf of the user and its changes are attributed to them. We are not responsible for third-party apps or their processing; their providers' terms apply. Optional AI features use Anthropic language models and are enabled by an admin who enters the customer's own Anthropic API key; use is governed by the customer's contract with Anthropic, whose costs and terms the customer bears and accepts. Anthropic is not a Silvertip sub-processor. AI output can be incomplete or wrong ("hallucinations") and must be checked by the customer; we do not warrant its accuracy. We may rate-limit API and MCP calls.
10. Data protection and confidentiality#
Where we process personal data in content on the customer's behalf, the DPA applies, concluded together with these terms; otherwise the privacy policy. Both parties keep the other's confidential information confidential, also after termination. Our staff access content only with support access approved by a customer admin, or where needed to deal with an acute incident or by law.
11. Warranty#
We provide the service with due professional care; error-free or uninterrupted operation is not owed. The customer reports defects promptly with a reproducible description; we remedy them within a reasonable time. § 924 ABGB is excluded. Free is provided without warranty to the extent permitted by law. No warranty for faults caused by third-party apps or systems, by customer input, or for AI output.
12. Liability#
Unlimited for intent and gross negligence, personal injury and under mandatory law. For slight negligence only for breach of essential obligations, limited to foreseeable, typical damage and to the fees paid in the 12 months before the damage, at most €50,000 per calendar year; excluded entirely on Free. For slight negligence, lost profit, indirect and consequential damage, pure economic loss and data loss avoidable by regular exports are excluded. Claims expire one year after knowledge of damage and liable party.
13. Force majeure#
Events beyond our control (outages of data centres or carriers, cyberattacks despite reasonable protection, official measures) suspend our obligations while they last.
14. Term, termination, data after termination#
Free: indefinite; the customer may end it anytime by deleting the workspace; we may terminate with 30 days' notice; workspaces inactive for 12 months are deleted after notice 30 and 7 days before. Team: monthly or yearly, renewing automatically unless cancelled before the end of the period (in IT4S or by email); downgrade to Free at period end; no pro-rata refunds except if we terminate without cause. Termination for cause remains possible. After deletion or termination the workspace is locked and erased with files and backups after 30 days, and remains in platform backups and logs expire at the latest 30 days after that; until then restoration can be requested. Download your export before deleting.
15. Changes to these terms#
We may amend these terms for legal, technical or economic reasons with at least 30 days' notice by email and in the app to owners and admins. Unless the customer objects before they take effect, the changes are deemed accepted (we point this out in the notice); on objection either party may terminate at that date.
16. Final provisions#
Austrian law applies exclusively, excluding conflict-of-law rules and the CISG. Exclusive venue: the competent court in Innsbruck; place of performance Innsbruck. Notices in text form (email, in-app) suffice. Severability applies. The German version prevails.