How can we help?

A project and issue tracker for software and IT teams: issues, one board across all projects, releases, time tracking and documentation. Plus a full MCP interface through which AI assistants and coding agents work in the tracker with your permissions. “IT4S” is said “IT Force”.

For businesses of any size that find Jira too much admin work or want to bring their AI assistants straight in: free for up to 3 users on Free, no user limit on Team. IT4S is for businesses of any size, including self-employed people and freelancers; we do not offer accounts for private use.

Create your workspace yourself at app.it4s.at/signup, no credit card needed. It starts with 14 days of Team to try and then moves to the Free plan unless you upgrade. If you were invited to an existing workspace, sign in at app.it4s.at. We are happy to help with moving from Jira or a guided start.

Yes. The Free plan stays free for up to 3 users. You can try the Team plan for 14 days without payment details. If you don’t upgrade, the workspace moves to Free afterwards; nothing is deleted in the process.

The interface is in English and German; everyone picks their own language under My Profile.

A project needs a key, a name and its members. There are no workflows, screens or schemes to set up. Sample issues and a short checklist help with the first steps.

The Model Context Protocol is an open standard through which AI assistants use tools. IT4S offers more than 50: search and create issues, move cards, plan releases, log time, write docs and more.

Any MCP client with Streamable HTTP and OAuth 2.1 via https://mcp.it4s.at/mcp – such as Claude (claude.ai, Claude Desktop, Claude Code), Cursor or coding agents in your IDE. Claude is our reference and the best tested. Scripts and CI use personal access tokens.

Exactly what you may do, and only within the scopes you grant when connecting (read, write, admin). You see and revoke every connection under Connected Apps.

Yes. Every change is in the history with person and app, such as “Chris via Claude”. Anything deleted through MCP goes to the trash and can be restored.

For MCP you use the access to your own AI agent, such as Claude; IT4S charges nothing for it. The built-in AI features (such as summaries) are off by default and run with your workspace’s own Anthropic API key.

Not by us: we do not use your content to train AI models. What a connected assistant reads is processed by its provider under its terms; under its commercial terms Anthropic does not train on API data.

Personas for connected apps, such as “Claude Code on my laptop”, with their own name and permissions. The history shows the agent; your customers and viewers see the person responsible.

Free costs nothing for up to 3 users. Team costs €60 per user and year or €6 per user and month, plus VAT.

Every active person who can edit, including people with the Customer role, and pending invitations. Deactivated people don’t count. View-only people are free.

IT4S sends the number of active users to Stripe every hour. Added people are charged pro rata for the rest of the period and removed people credited, together on one invoice a month, also on yearly billing.

Through Stripe, by card or SEPA direct debit. You enter payment details at Stripe; IT4S never sees them. Invoices are under Plan & Billing.

Prices are excl. VAT. Austrian businesses pay 20 %. With a valid VAT ID from another EU country, reverse charge applies and no VAT is added.

Yes, under Plan & Billing › Manage Billing. Team runs until the end of the paid period, then the workspace moves to Free. If it is over the Free limits, it becomes read-only until you upgrade again or are within the limits. Nothing is deleted in the process.

Admins are warned at 75 % and 90 %. At the limit, no new users, projects or uploads are possible, and API and MCP calls are throttled until the counter starts again: at midnight on Free, on the first of the month on Team (the workspace’s time zone). Data is never deleted because of a limit.

In Google Cloud in the Frankfurt data centre, run by Silvertip IT-Solutions from Innsbruck. Database, files, backups and logs stay in the EU.

Every workspace is backed up every night (kept 7 days on Free, 30 days on Team). Admins download backups under Backup & Restore and restore them themselves. The platform also has database backups with point-in-time recovery.

Yes, in the database with row-level security: every query only sees the data of its workspace. Automated tests check this separation on every release.

Only with support access approved by an admin of your workspace: at most 24 hours, read-only by default, logged and visible in your settings.

Yes. The DPA under Art. 28 GDPR is concluded with the terms when you create a workspace. The sub-processors are public, and changes are announced 30 days ahead.

The website sets no cookies; it only remembers the theme you pick, if you change it. The app only uses strictly necessary cookies for sign-in. There is no tracking and so no cookie banner. Details in the cookie policy.

Any time: under Backup & Restore admins download a full export (JSON and files as a ZIP). Deleted workspaces are removed for good after 30 days, backups included; remains in platform backups and logs expire at the latest 30 days after that.

Only Free workspaces without any activity for 12 months. The owner gets an email 30 and 7 days before, with a button that keeps the workspace. Team workspaces are not deleted for inactivity.

Yes. The Jira import brings a project with its issues, comments, worklogs, files, components, fix versions and field history, with the Jira keys or into a new or existing project with its own key. Before importing you map the Jira statuses. Running it again updates instead of duplicating.

The Confluence import brings a space or a page tree in as documentation. Imported pages are internal; make the ones your customers should read public afterwards.

Name issue keys in PR titles, branches or commits. They appear on the issue; a PR moves it to In Review and to Done when merged, configurable per project. GitLab and Bitbucket links can be attached to the issue.

Yes: a REST API with OpenAPI docs and personal access tokens, signed webhooks for issues, releases and worklogs with a delivery log, and a worklog export in Clockify’s format, for jidAI for example.

Not yet, and on purpose: one workflow and fixed fields keep IT4S simple. Sprints are the most likely to come next.

Yes. The Customer role only sees the projects you add them to, and only public comments and docs. You decide what customers may do under Permissions. Customers count as users.

Someone who reads, downloads files and watches issues but changes nothing, such as management. Viewers are free: up to 10 on Free, unlimited on Team.

Yes, every workspace has an address like yourcompany.it4s.at. You can change it; the old address redirects for 90 days.

Yes, with one account for all of them. Admins of a workspace only see the membership in their workspace, never the others.

Yes, once you verify your Google Workspace domain with a DNS record and turn joining on. Anyone signing in with a Google account of that domain joins as a member.