Silvertip support access
For workspace admins: Settings › Legal & Data › Silvertip Support Access. Silvertip staff can't see your projects unless you allow it. Every request and visit is listed there and in Silvertip's audit log.
Your settings
- Ask Me Each Time (on by default): support asks with a reason, and an admin approves. If you switch it off, read access starts without asking, and admins get an email.
- Read-Only by Default (on by default): write access is always asked for, even with the box above off.
- Allow Emergency Access (off by default): for outages and security incidents, support can come in without approval. Admins get an email at once.
Each change applies at once. Only admins can change these settings, and only in the browser.
When support asks
- All admins get an email with who is asking, the reason, the access and the time.
- Review Request opens this card, after you sign in. The email alone gives nobody access, so forwarding it is safe.
- Click Approve or Decline. The time starts when you approve.
A request without an answer ends after a day. Write access has been confirmed by a second person at Silvertip before it reaches you.
During a visit
- Support can see everything in the workspace, for at most 24 hours.
- Read-only: they can't change anything.
- Read and write: their changes show Silvertip support in the history.
- Never, in either case: backups, access tokens, inviting people, webhooks, connected apps, deleting the workspace, its address and logo, or this card. With write access they also can't change users, permissions or settings.
- A visit doesn't count as a user on your plan, and it isn't listed under Users.
End on the card stops a visit at once. Otherwise it ends by itself, or when support leaves. The list shows who it was, the reason, the access and who approved it.