Trial, limit warnings and inactive workspaces

Updated:

IT4S tells workspace admins before something happens to their plan or workspace. Nothing is deleted because of a trial or a limit.

When the Team trial ends

  • Admins get an email 7 days and 2 days before the end. From a week before, every page shows admins how many days are left. Plan & Billing shows the date for the whole trial.
  • On the last day, the workspace moves to the Free plan and admins get an email.
  • If it is over the Free limits then, it becomes read-only: you can read and export everything, but not change anything. It goes back to normal by itself once it is within the limits or on Team again. Upgrade under Plan & Billing (see Upgrade to Team and billing).
  • Silvertip can extend a trial. You then get the warnings again for the new date.

When you near a limit

Admins get an email at 75 % and at 90 % of a limit: users, view-only people, projects, storage, and API and MCP calls.

  • You get each email once. It comes again only if use drops below that level and rises again, or in a new period of calls.
  • With no limit, there is no email.
  • The email comes in the language of the workspace.
  • Archiving or deleting an inactive project makes room in the project limit (see Archive or delete a project).

When nobody uses a Free workspace

A Free workspace that nobody has used for 12 months is deleted.

  • Use means signing in, working in it while signed in, or an API or MCP call. A Silvertip support visit doesn't count.
  • The owner gets an email 30 days and 7 days before. Click Keep Workspace in the email, or sign in, and the 12 months start again.
  • If nobody does, the workspace is locked and all admins get an email. It is removed for good after 30 days. Until then, write to support@it4s.at to get it back.
  • Team workspaces are never deleted this way.