Plan & Billing

Updated: 2026-11-06

For workspace admins: Administration › Plan & Billing. The page has four tabs, and the link remembers the tab (?tab=):

• Usage (opens first): what the workspace uses of its limits, below.
• Subscription: the plan, interval and users, Manage Billing at Stripe; on Free the upgrade to Team (see Upgrade to Team and billing).
• Invoices: the table of invoices with download, sortable.
• Billing details: the invoice address as it is printed, with Edit: company and VAT ID, street, postcode, city and country, and the invoice email; Save and Cancel at the bottom.

The plan, a cancellation (Ends on …), a payment due and the trial end show next to the title on every tab.

The limits

Silvertip can set other limits for a workspace, also until a date. The largest file is the smaller of this limit and Maximum File Size under Settings › General.

What counts

• Users: active people of any role except Viewer, and their pending invitations. Customers count too.
• View-only people: active people with the workspace role Viewer, and their pending invitations. They are free (see Roles and customers), and don't count towards Team's storage and calls per person.
• Projects: all active and inactive ones; archived projects and projects about to be deleted don't count.
• Storage: attached files. Backups do not count.
• Calls: every request made with an API token or through MCP. Working in the browser does not count. The count starts again at midnight on Free and on the 1st of the month on Team, in the workspace's time zone, and can lag by a few seconds.

At a limit

From 75 %, admins see a warning at the top of every page; from 90 % it is red. At the limit:

• No new users, view-only people or projects, and no more uploads.
• API and MCP calls are refused until the reset (for developers: status 429 Too Many Requests). The header Retry-After says about how long.
• Everything else keeps working, and nothing is ever deleted. Imports and restores are not stopped by the storage limit; a Jira import cannot create a project past the limit.

So that one workspace does not slow down the others

These limits are not shown on the page. Over one, the request gets a 429 too.

A browser tab refused a live connection still works, but doesn't update by itself until it is reloaded.

When the page asks for your billing details again

If Plan & Billing shows The billing data of this workspace belongs to another Stripe account. Enter the billing details again to continue., open Billing details with the button next to it and click Save (the details are kept, so usually nothing needs changing). Upgrade and Manage Billing then work again. Your plan doesn't change in the meantime; if anything about your subscription needs sorting out, we contact you.