Upgrade to Team and billing

Updated:

Workspace admins upgrade to Team themselves under Plan & Billing. Payments go through Stripe; IT4S never sees card or bank details.

Upgrade

  1. On the Billing Details tab, fill in company, VAT ID (if you have one), address and the email for invoices, then Save. IT4S is for businesses only. The tab shows the address as it is printed; Edit changes it.
  2. On the Subscription tab, in Upgrade to Team, pick yearly (€60 per user and year) or monthly (€6 per user and month). The card shows the price for your active users. View-only people are free.
  3. Upgrade to Team opens Stripe. Enter a card or SEPA direct debit and confirm.
  4. Back in IT4S, the workspace is on Team within a few seconds. A running trial ends, and a workspace that was read-only because it was over the Free limits works again.

Prices are excl. VAT. Austrian companies pay 20 %. With an EU VAT ID from another country, reverse charge applies and no VAT is added.

What the Subscription tab shows

  • Yearly or monthly, and how many active users Stripe bills.
  • Renews on …: the end of the paid period.
  • Cancelled: Team ends on …: after a cancellation in Manage Billing. The workspace stays on Team until that day, then moves to Free. To keep Team, renew it under Manage Billing; the notice goes away.
  • Now … active users: you added or removed people; Stripe gets the new count within the hour.

The card reads the subscription from Stripe each time you open the page, so a change made at Stripe shows right away.

Users and the price

You pay for active users. IT4S sends the number to Stripe once an hour. Changes are settled pro rata for the rest of the current period, and once a month on one invoice, also on yearly billing:

  • Someone is added: charged for the rest of the period.
  • Someone leaves or is deactivated: credited for the rest of the period.

Charges and credits of the month are netted on that invoice and collected with the saved payment method. If the credits are larger, the rest stays on your balance at Stripe and is used on the next invoice; nothing is paid out.

Manage billing

On Team, Manage Billing opens Stripe's page. There you change the payment method, switch between monthly and yearly, download invoices, cancel, or renew a cancelled subscription. The invoices are also listed on the Invoices tab of Plan & Billing.

When a payment fails or you cancel

  • A payment fails: admins get an email and Plan & Billing shows a notice. Stripe tries again over the next days. Check the payment method under Manage Billing.
  • You cancel: Team runs until the end of the paid period, and Plan & Billing shows the date.
  • The subscription ends (at the end of a cancelled period, or no payment came in): the workspace moves to Free. If it is over the Free limits, it becomes read-only until you upgrade again or it is within the limits. Nothing is deleted.