Getting started

Updated: 2026-11-06

Sign in

• Open your workspace's address, like yourcompany.it4s.at, or app.it4s.at, and sign in with your email and password or with Sign in with Google.
• Invited to a workspace? See Join a workspace below.
• Two-factor sign-in: set it up under My Profile with an authenticator app. Admins can require it for everyone.
• Forgot your password? Click Forgot password? on the sign-in page and enter your email. IT4S sends a link that works once, for one hour. Set a new password of at least 12 characters, then sign in. You are signed out everywhere, and two-factor sign-in stays as it was.
• Lost your two-factor device? Write to support@it4s.at. Support can reset it after checking who you are, and you get an email when it is done.

Join a workspace

An admin invites you by email (Join … on IT4S). Click Accept Invitation in the email; the page shows the workspace, who invited you and your role.

• New to IT4S: click Join with Google (with the Google account of the invited address), or enter your full name and a password of at least 12 characters and click Join Workspace. If the workspace requires two-factor sign-in, you set it up right after.
• You already have an IT4S account for that address (for example from another workspace): the page asks for your password (and your two-factor code, if you use one). Click Accept Invitation; your account stays the same and the workspace is added to your workspaces. You can also accept on app.it4s.at (see Your workspaces).
• The link works once, for 7 days, and only for the address it was sent to. An expired, used or revoked link says Invitation Not Valid: ask an admin of the workspace for a new invitation.

Create an account

You can create an IT4S account yourself on the Sign Up page (app.it4s.at/signup). One account works for all the workspaces you belong to. The page only takes sign-ups while they are open; when it says Sign-up is closed, use the link in your invitation email instead.

• Who can sign up: IT4S is for businesses of any size, including self-employed people and freelancers. There are no accounts for private use. The page says so above the form, with a link to the Terms.
• Continue with Google: tick the two boxes (terms and business) first, then pick your Google account; your account is ready at once.
• Or with email: enter your full name, your work email and a password of at least 12 characters, accept the terms (I accept the Terms of Service and have read the Privacy Policy) and confirm I use IT4S for my business – as a company, self-employed or freelancer, not as a private person: IT4S is for businesses of any size, including self-employed people and freelancers, not for private use. IT4S emails you a 6-digit code (valid 15 minutes); enter it on the next screen. Send Again sends a new code after a minute, Change Email takes you back to fix the address. Your account exists only after the code is confirmed.
• Invite code: while sign-up is by invitation, the page asks for an invite code first (for Google too). Request one at info@silvertip-it.at.
• Already have an account? If the email is known, IT4S offers Sign In instead.
• A box not ticked? The buttons stay active: click them, and IT4S names each missing confirmation under its box and puts the cursor there.
• Then create your workspace (see below), or open a workspace you were invited to.

Create a workspace

Who can create one: your first workspace, right after you created your account, and further ones once you are an admin of a workspace. If you are a member of workspaces but an admin of none, ask an admin of your workspace; Create Workspace is hidden for you then.

A workspace holds your team's projects, issues and people, at its own address like alpenbau.it4s.at. On app.it4s.at/new, signed in with your account:

• Workspace Name: usually your company or team.
• Address: IT4S checks it while you type. It has 4 to 32 lower-case letters, digits or hyphens, no hyphen at the start or end. Some names are reserved (like admin, status or anything starting with it4s); a taken address shows free alternatives you can click.
• Protected addresses: names of companies, brands and authorities can only be taken with an email address of that organisation. If the address belongs to your company, sign in with your company email, or use Contact Us on the form.
• Language and Time Zone: the defaults for new members, emails, due dates and reports; everyone can change their own language.
• Plan: Free (up to 3 users, 3 projects) or Team (14 days free). One account can own up to 3 Free workspaces.
• Company and I accept the Terms of Service and the Data Processing Agreement on behalf of …: the business the workspace is for. As its owner you accept both texts for it; Create Workspace stays off until the box is ticked.
• Create Workspace opens your new workspace at its address, and you are its admin and owner. The link that takes you there works once, for a minute; if it expired, sign in again.

First setup

A new workspace opens with First Setup. It has four steps; Skip passes one, Skip Setup at the top goes straight to My Work. It opens only this once; everything in it can also be done later in the app.

1. First project: a name and a key (issue keys start with it, like WEB-42). Add sample issues adds an epic, a release and 11 issues to try things out, in the language of the workspace. They carry the tag sample-data.
2. Invite team: an email and a role per person; Add Another adds a row. They join the project you just created. On the Free plan the page shows how many users you will have. To let people of your company join without an invitation, verify your domain afterwards (see Administration).
3. Bring your data: start fresh, or import from Jira or Confluence. The last step's button then takes you to that import.
4. Connect Claude: the MCP server URL to copy, and how to add it in Claude.ai and Claude Code.

Get started card

Workspace admins see Get started with IT4S on My Work: six steps with a progress bar. A step shows Done by itself when the work is really done, however you did it: a project exists, someone else is in the workspace or invited, an app or access token is connected, two-factor is required or Google sign-in is limited to your domain, no sample issues are left.

• Each step has a button that takes you to the right place. Show How opens the Connect Claude instructions again.
• Remove on the last step moves all issues tagged sample-data to the trash and removes the sample release. Your own issues stay.
• Hide removes the card for you; other admins still see it. It also goes away when all six steps are done.

Your workspaces

Sign in once on app.it4s.at and pick the workspace there.

• Sign in on app.it4s.at/login with your email and password (and your two-factor code, if you have one) or with Google. Any IT4S account can sign in there; you don't need to know the workspace address.
• Your Workspaces lists every workspace you belong to, with its address, your role, the plan and when you last used it. The one you used last is at the top. Click one to open it; you are signed in there right away.
• Invitations: open invitations to your email address are listed below your workspaces, with who invited you and as what. Accept adds the workspace and opens it; Decline removes the invitation.
• Only one workspace and no invitations? IT4S skips the list and opens it directly.
• Not in any workspace yet? The page says so and offers + Create Workspace; or open the invitation link from your email.
• A suspended workspace is greyed out and cannot be opened; ask its owner.
• You can still sign in directly at your workspace's address.

Find your way around

The sidebar has three groups:

• Administration carries a red number when something needs an admin, such as terms not accepted or a failed backup; on the collapsed sidebar it is a dot.
• Workspace switcher: under the logo you see the workspace you are in and its address. Click it for your other workspaces (with your role in each) and All Workspaces; admins also get + Create Workspace. Picking another workspace opens it at its address, signed in.
• Collapse the sidebar to icons with the button at its foot or the key [.
• Project scope: the switcher on the left of the top bar chooses which projects the work pages show (press P; see Issues).
• Tables: click a column header to sort by it; click again for the reverse order and a third time to switch sorting off. Versions sort naturally (1.10 after 1.9), states in their workflow order. IT4S remembers the order per table for you and puts it in the address (?sort=name), so a copied link shows the same order.
• Top bar: the project switcher, then Search or jump to …, and on the right the What's new notice after an update, theme (Light, Dark, System), language (EN / DE) and the account menu behind your picture: My Profile, API Tokens, Legal, Text Size (Small to Extra Large), What's New, the running version and Sign Out. Legal lists the legal notice, privacy policy, terms, DPA, cookies and sub-processors in your language; the sign-in pages link the first three at the bottom.
• Everything updates live: when someone (or Claude) changes an issue, your board, lists and the open issue follow without reloading.

Search or jump to

The field in the top bar, or press / anywhere outside a text field.

• Type a few letters: IT4S lists matching Issues (by key, title or text, with the quick-search words like OR and NOT), documentation Pages, Projects, pages of the app to Go to (also the admin pages and the settings tabs, for admins) and Actions (Add Issue, Add Worklog).
• ↑ ↓ move through the list, Enter opens the marked hit, Esc closes. Type a key like WEB-87 and press Enter to open that issue directly.
• It searches all projects you can see; the project switcher doesn't limit it.
• On a phone, the magnifier in the top bar opens it full screen.

What's new

IT4S tells you when a new version is out.

• After an update, New: version 2.9 (for example) appears in the top bar. Click it to read the release notes of that version. If you missed several versions, they are all listed, newest first; click an older one to open it.
• Once you have opened the notes, or clicked the × on the notice, it goes away, on your other computers and your phone too. It comes back with the next version.
• You can read the notes again any time: account menu › What's New.
• If IT4S is updated while you have a page open, the notice reads Version … is available. Reload. Click it to load the new version (save your work first).
• With German as your language, you get the German notes where there are some.

Language

IT4S speaks English and German. Click EN (or DE) in the top bar and pick English or Deutsch: the page changes at once, and IT4S remembers your choice for you, also on your other computers and your phone. If you have unsaved changes, IT4S asks first.

• Until you pick one, IT4S follows your browser's language: German if your browser prefers German, else English. The sign-in page has the same button.
• What changes: every page of the web app — menus, buttons, labels, hints, messages and error messages, the history of issues and pages, the status, type and priority names, and the calendar's month and day names. Dates stay dd.mm.yyyy; amounts use the Austrian format (€ 2.160,00) in German.
• What stays as written: issues, comments, documentation, release notes and the names of projects and tags. Emails, PDFs, CSV/XLSX exports, AI-written texts and some technical log lines are in English for now.
• In German, the IT4S terms Issue, Epic, Story, Task, Bug, Sub-task, Board, Release and Backlog stay English.

My Profile

Your picture, name, password, two-factor sign-in, the linked Google account, and which emails you get (assigned to you, mentioned, new comments on issues you watch).

Your picture shows wherever you appear: the top bar, board cards, assignee and reporter, comments, history, worklogs and reports. Without one, IT4S shows your initials.

• Upload Picture: click it, or drop or paste an image onto the picture field. PNG, JPEG, WebP or GIF up to 5 MB; IT4S crops it to a square. It is saved right away. Remove Picture takes it away again.
• Signed in with Google? IT4S takes your Google profile picture on its own and updates it when you change it at Google. Your own upload always wins; when you remove it, the Google picture comes back. Switch Use Google Picture off to show your initials instead.
• Only you can change your picture; admins cannot change it for you. Others see a new picture the next time their page loads.

Your data and deleting your account

Under My Profile › Privacy:

• Download My Data: a JSON file with what IT4S keeps about your account: profile, workspaces and roles, sessions, API tokens and app connections (without the secrets), and which terms you accepted. What you wrote in a workspace belongs to that workspace; ask its admins.
• Delete My Account: type your email address to confirm. You are signed out everywhere, tokens and app connections stop, and you leave all your workspaces; your work stays there as Deleted user. You get an email. This cannot be undone. While you own a workspace or are its last admin, hand it over or delete it first.

Emails

Every email names the company behind IT4S and links the legal notice and the privacy policy at the bottom.

IT4S emails you when an issue is assigned to you, when someone @mentions you in a comment, and about new comments on issues you watch. You watch issues you created, reported, are assigned to or commented on, and any issue where you click Watch.

Daily digest

Rather one email a day than one per change? Switch on Daily digest under My Profile › Email Notifications and Save.

• The emails you chose above (assigned, mentioned, comments on watched issues) are collected instead of sent one by one.
• Once a day, from 07:00 in the workspace's time zone, you get one email with all of them, grouped by issue: each issue with its type, status and project, what happened (Mara Berger commented on WEB-12) and the comment, and a link. Its subject says how many, like Your IT4S digest: 5 updates on 3 issues.
• Issues you can no longer see or that were deleted are left out. Nothing happened? No email.
• The digest is per workspace, like the other email choices. Switch it off, and emails come one by one again; what was collected still comes with the next morning's digest.